AHMI – AGCare Group

AGCare Healthcare Management Institute (AHMI)

As part of AGCare’s ongoing mission to reduce Nigeria’s mortality rate and improve healthcare services through sustainable, quality healthcare management, AGCare launched its healthcare management institute in 2024 to boost the capabilities of healthcare sector professionals through several capacity-building initiatives.

These initiatives are focused on developing healthcare professionals and boosting their competencies, we offer targeted training programs. These programs cover a range of essential skills, including leadership, innovation, patient experience, employee management, and clinical and non-clinical operations.

Capacity Building Programs

1.1. Comprehensive List of Capacity Building Programs

1.1.1. AGCare Certified Caregiver Program

1.1.1.1. Objective: Formal training and certification for caregivers to ensure the delivery of high-quality, patient-centered care.

1.1.1.2. Focus Areas: Patient care, hygiene, medication management, geriatric and palliative care, communication with patients and families.

1.1.1.3. Target Audience: Caregivers, hospital aides, and non-clinical staff.

1.1.2. Clinical Excellence Coordination in Healthcare Institutions

1.1.2.1. Objective: Elevate care standards through effective coordination, quality improvement, and adherence to clinical governance.

1.1.2.2. Focus Areas: Clinical governance, team collaboration, patient safety, quality assurance, and data-driven performance.

1.1.2.3. Target Audience: Clinical excellence coordinators, department heads, and senior medical officers.

1.1.3. Clinical and Biomedical Equipment Management

1.1.3.1. Objective: Train healthcare professionals to manage and optimize the use of biomedical equipment.

1.1.3.2. Focus Areas: Equipment maintenance, troubleshooting, safety protocols, and compliance.

1.1.3.3. Target Audience: Biomedical engineers, facility managers, and clinical technicians

1.1.4. Financial and Budget Management for Healthcare Institutions

1.1.4.1. Objective: Strengthen financial oversight and accountability in healthcare facilities.

1.1.4.2. Focus Areas: Budgeting, financial reporting, cost control, and revenue cycle management.

1.1.4.3. Target Audience: Financial managers, hospital administrators, and accountants.

1.1.5. Operations Management for Healthcare Institutions

1.1.5.1. Objective: Enhance operational efficiency through resource optimization and process management.

1.1.5.2. Focus Areas: Patient flow, process design, supply chain management, and lean healthcare principles.

1.1.5.3. Target Audience: Operations managers, administrators, and department heads.

1.1.6. Function-Specific Training for Clinical Teams

1.1.6.1. Objective: Provide targeted training for clinical teams to improve care delivery in specialty areas.

1.1.6.2. Specialties: Emergency medicine, surgery, pediatrics, obstetrics & gynecology.

1.1.6.3. Target Audience: Doctors, nurses, and clinical officers.

1.1.7. Function-Specific Training for Non-Clinical Teams

1.1.7.1. Objective: Equip non-clinical teams with skills to support healthcare operations.

1.1.7.2. Focus Areas: Customer service, IT support, medical records management, and facility management.

1.1.7.3. Target Audience: Administrative, IT, and non-clinical staff.

1.1.8. Effective Healthcare Management through the AGCare CLINICAL-HERS Framework

1.1.8.1. Objective: Train leaders on implementing AGCare’s CLINICAL-HERS framework.

1.1.8.2. Focus Areas: Clinical excellence, human-centered care, employee development, innovation, relationships, and standardized best practices.

1.1.8.3. Target Audience: Senior management and department heads.

1.1.9. Patient Experience and Satisfaction Improvement

1.1.9.1. Objective: Enhance the quality of patient interactions and overall care experience.

1.1.9.2. Focus Areas: Patient journey mapping, communication strategies, service excellence, and feedback mechanisms.

1.1.9.3. Target Audience: Clinical and non-clinical staff involved in direct patient care.

1.1.10. Employee Experience and Retention Strategies

1.1.10.1. Objective: Improve employee satisfaction, engagement, and retention.

1.1.10.2. Focus Areas: Employee recognition programs, mentorship, work-life balance, and professional development.

1.1.10.3. Target Audience: HR managers, department heads.

1.1.11. Human Resource Management and Talent Optimization

1.1.11.1. Objective: Equip HR teams with tools for optimal workforce management in healthcare.

1.1.11.2. Focus Areas: Workforce planning, recruitment, performance management, training, and development.

1.1.11.3. Target Audience: HR professionals, management teams.

1.1.12. Strategic Operations Coordination

1.1.12.1. Objective: Streamline interdepartmental operations to ensure effective use of resources and improved workflow.

1.1.12.2. Focus Areas: Resource allocation, coordination strategies, process improvement.

1.1.12.3. Target Audience: Operations managers, department heads.

1.1.13. Healthcare Quality and Accreditation Readiness

1.1.13.1. Objective: Prepare institutions for national and international accreditation.

1.1.13.2. Focus Areas: Accreditation standards, quality improvement, monitoring, and compliance.

1.1.13.3. Target Audience: Quality assurance officers, hospital administrators, and clinical leads.

1.1.14. Leadership, Strategy, and Innovation for Healthcare Leaders

1.1.14.1. Objective: Equip healthcare leaders with the ability to drive innovation and implement strategic initiatives.

1.1.14.2. Focus Areas: Strategic thinking, leadership styles, innovation in healthcare, and data-driven decision-making.

1.1.14.3. Target Audience: C-suite leaders, directors, department heads, and strategic planners.

1.1.15. Leadership Development for Healthcare Managers

1.1.15.1. Objective: Develop leadership skills to manage and inspire teams effectively.

1.1.15.2. Focus Areas: Leadership styles, emotional intelligence, conflict resolution, decision-making, and crisis management.

1.1.15.3. Target Audience: Senior management, department heads, emerging leaders.

1.1.16. Designing and Implementing Standard Operating Procedures (SOPs)

1.1.16.1. Objective: Help healthcare institutions develop and implement effective SOPs.

1.1.16.2. Focus Areas: SOP development, compliance strategies, monitoring for clinical and non-clinical functions.

1.1.16.3. Target Audience: Department heads, administrators, and operations managers.

1.1.17. Financial and Strategic Change Management

1.1.17.1. Objective: Facilitate effective financial and strategic changes in healthcare institutions.

1.1.17.2. Focus Areas: Strategic communication, financial modeling, and impact assessments for new processes.

1.1.17.3. Target Audience: Senior management, financial teams, and operations teams.

1.2. Program Delivery Approach

1.2.1. Customizable Format

Programs can be tailored to the specific needs of Delta State healthcare institutions. These can be delivered as workshops, seminars, hands-on training, and certification courses.

1.2.2. Practical Application

Training will incorporate real-world examples and interactive exercises to ensure practical application in healthcare settings.

1.2.3. Expert Facilitators

AGCare’s programs are facilitated by experienced professionals with expertise in healthcare management, clinical excellence, and operations.

According to the World Health Organization, 15% of overall deaths in low-income and middle-income countries in the world, such as Nigeria, are attributed to poor quality of healthcare, estimated at between 5.7 and 8.4 million deaths.

World Health Organization Publications, 2020

With a further estimation of Nigeria’s mortality rate at 67 per 100,000 due to poor quality care (Lancet Global Health Commission Report, 2018), AGCare was established to play a role in reducing Nigeria’s mortality rate by improving the quality of healthcare concerning clinical outcomes, patient experience, accessibility & affordability, healthcare personnel management, and non-human resources while making strategic healthcare management achievable and sustainable.

AGCare is a member of Ciuci Group, a leading operations management company with a focus on spearheading strategic healthcare management from a human-centered, safety, and quality healthcare delivery standpoint.

As AGCare expands, new facilities and services are being developed to meet the growing needs of Nigeria’s population. As part of its mission to impact 10 million lives within 10 years, AGCare pioneers capacity building through the AGCare Healthcare Management Institute, the healthcare-focused division of Ciuci Academy, the training arm of Ciuci, a leading operations management firm.

AGCare Healthcare Management Institute (AHMI)

Capacity Building Programs

1.1. Comprehensive List of Capacity Building Programs

1.2. Program Delivery Approach

Our Locations

Edo Specialist Hospital

Learn more

AGCare Specialist Hospital

Learn more

AGCare Elderly Care Home

Learn more

Emenike Hospital

Learn more

EDI International Hospital

Learn more

Subscribe to our newsletter to stay updated with AGCare's latest news and events.

Quick Links

© 2024 AGCare Group. All rights reserved.